Every Velorart artwork is 100% hand-painted by skilled artists. We do not sell printed reproductions, posters, or mass-produced artwork.

Each piece is individually created with authentic brushwork, layered texture, and artistic details that give it a truly original character.

Our paintings are created using premium oil paints or acrylic paints on high-quality moisture-resistant linen canvas.

These materials are selected to support rich color, visible texture, and long-lasting beauty in your space.

Because every painting is handmade, slight variations in brushstrokes, texture, and color are natural — and part of the beauty of owning original art.

Your artwork will maintain the same subject, overall composition, and style shown online, while preserving the unique character of hand-painted craftsmanship.

Yes. Even when two paintings follow the same design, no two hand-painted works are ever completely identical.

Subtle differences in texture, brushwork, and tonal layering make each piece a one-of-a-kind artwork created especially for its future home.

Most Velorart paintings require approximately 3–7 business days for creation, depending on the size and complexity of the artwork.

Yes. Once your artwork is completed, we provide high-resolution photos and videos for your review.

We only arrange shipment after you confirm that the painting meets your expectations.

Yes. If you would like reasonable adjustments after reviewing your completed artwork, simply let us know.

Our artists will continue refining the piece before shipment whenever possible.

Yes. We offer custom artwork services, including adjustments to size, colors, composition, and personalized details.

If you have a special concept or a specific wall in mind, our artists will be happy to help create a piece tailored to your vision.

Yes. If you need to change your size, frame option, shipping address, or another order detail, please contact us as early as possible.

We will do our best to assist before the artwork enters production or shipping.

You can contact us directly at service@velorart.com and share your ideas, desired size, preferred colors, reference images, or any specific instructions.

Our team will guide you through the best way to bring your custom artwork to life.

The ideal size depends on your wall dimensions, furniture layout, and the visual impact you want to create.

For larger walls and open areas, oversized artwork often creates a stronger focal point and a more luxurious, gallery-like atmosphere.

We offer multiple options to suit different interiors, including:

• Gold Frame
• Silver Frame
• Black Frame
• White Frame
• Wood Frame
• Frameless Canvas
• Rolled Canvas

Yes. If you choose a framed option, your artwork will arrive professionally stretched and framed, ready to display.

Absolutely. If you need help selecting the right size or frame for your home, simply contact us at service@velorart.com.

We are happy to provide guidance based on your wall and interior style.

Our typical delivery timeline is:

Yes. Velorart provides free worldwide shipping, and applicable taxes and duties are covered.

You will not need to pay additional import fees when your artwork arrives.

Every painting is carefully packed using professional art-grade protective materials designed for safe international transportation.

Our packaging helps protect the canvas, texture, and frame throughout the journey.

If your artwork arrives damaged, please contact us with photos or videos of the issue.

We will provide the best solution based on your preference, which may include:

• Free remake and reshipment
• Refund
• Another suitable solution depending on the situation

Yes. Once your order has been shipped, we will provide tracking information so you can follow your artwork’s journey to your home.

We want you to feel confident with your Velorart purchase.

If your artwork does not meet your expectations, please contact us within 30 days after delivery. Our team will assist you with a replacement artwork or a refund solution based on your situation.

For customized artworks, return eligibility may vary depending on the specific request and production status.

Once your refund is approved, it is processed promptly.

The refunded amount usually appears within 5–7 business days, depending on your bank or payment provider.

We accept secure payment methods including:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• UnionPay
• Other major international payment methods

All payments are processed through secure and encrypted systems to protect your personal information.

Our support team is happy to assist with artwork selection, customization, orders, shipping, and after-sales questions.

Email: service@velorart.com
Phone: +852 9353 0491

Customer Support Hours:
Our support team is available daily from 9:00 AM to 6:00 AM the following day (HKT).

Velorart Gallery
Original Hand-Painted Oil Paintings

Company:
Hat Trick Digital Marketing Limited

Hong Kong Office:
ROOM 18 2/F, TUSPARK, 118 WAI YIP STREET,
KWUN TONG, KOWLOON, HONG KONG