Your estimated delivery time is calculated as:

Total Delivery Time = Artwork Creation Time + Shipping Time

Delivery estimates begin after payment confirmation and once your artwork enters the preparation process.

All timelines are estimated in business days and may exclude weekends, public holidays, customs processing time, and unexpected delays caused by circumstances outside our control.

Estimated Delivery Timeline

Please note that custom, oversized, or highly detailed artworks may require additional time depending on:

• Artwork size
• Design complexity
• Texture and layering details
• Custom requirements
• Quality inspection process

If additional time is required, our team will contact you with an update.

After your payment has been successfully confirmed, your order will enter our artwork creation process.

Unlike mass-produced wall decorations, Velorart artworks are individually created by skilled artists. Each piece requires careful attention to composition, color, texture, and finishing details.

The creation process may include:

• Canvas preparation
• Hand-painted artwork creation
• Color and texture refinement
• Final quality inspection before shipment

Most artworks require approximately:

3–7 business days for creation and preparation.

For custom, oversized, or highly textured artworks, additional production time may be required.

For applicable orders, Velorart may provide high-resolution photos or videos of your completed artwork before shipment.

This allows you to review the artwork details and confirm that the piece meets your expectations before it begins its journey to your home.

For customized or special orders, shipment may be arranged after confirmation when applicable.

Free Worldwide Shipping

Velorart offers free worldwide shipping to available destinations.

Shipping availability and delivery estimates may vary depending on:

• Destination country
• Artwork size
• Package dimensions
• Carrier availability

Estimated shipping time after artwork completion:

The final delivery estimate will depend on your shipping address and selected carrier service.

Velorart works with reliable international shipping carriers and logistics partners to provide secure delivery for your artwork.

Depending on your location and artwork requirements, your order may be shipped through trusted carriers including:

• DHL Express
• FedEx
• UPS
• Other international shipping providers

The final carrier may vary depending on:

• Destination availability
• Package size
• Artwork protection requirements
• Carrier service conditions

Velorart aims to provide a smooth international delivery experience for every customer.

Applicable taxes and duties are covered according to our shipping arrangements where applicable.

If any additional charges are required due to destination-specific regulations, customs requirements, or local authorities, customers will be informed whenever applicable.

Please note that customs clearance procedures, inspections, or local regulations may occasionally affect delivery times.

Velorart is not responsible for delays caused by:

• Customs processing
• Government inspections
• Carrier delays
• Incorrect shipping information provided by customers
• Events outside our reasonable control

Customers are responsible for providing accurate shipping information required for successful delivery and customs processing.

Every Velorart artwork is carefully packaged using professional art-grade protective materials designed for international transportation.

Our packaging process is designed to protect:

• Canvas surface
• Painted texture
• Artwork details
• Frames (for framed artworks)

Before shipment, each artwork is carefully inspected and securely prepared to help ensure it arrives safely and in excellent condition.

We carefully inspect every artwork before shipment. However, if your artwork arrives damaged, defective, or incorrect, please contact us within:

48 hours after delivery

Please provide:

• Order number
• Clear photos of the artwork
• Photos or videos showing the issue
• Photos of the outer and inner packaging if available

Our team will review the situation and provide an appropriate solution, which may include:

• Replacement artwork
• Repair assistance
• Refund solution
• Another suitable resolution depending on the situation

Please keep the original packaging until the issue has been resolved, as it may be required for inspection or shipping assistance.

Once your artwork has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking number provided to follow your package through the carrier’s tracking system.

If your tracking information has not updated for several business days, please contact our support team and we will assist you in checking the shipment status.

While Velorart carefully manages every order, delivery times may occasionally be affected by circumstances outside our control, including:

• Severe weather conditions
• Customs clearance delays
• Carrier service interruptions
• Public holidays
• Incorrect or incomplete delivery information

If a significant delay occurs, our support team will provide assistance and updates whenever possible.

If you need to modify or cancel your order, please contact us as soon as possible.

We will do our best to assist before artwork creation or shipping preparation begins.

Once your artwork has entered production, customization, or shipping preparation, changes or cancellations may not always be possible.

For complete information regarding returns, refunds, replacement requests, and eligibility requirements, please refer to our:

Returns & Refunds Policy

Please contact Velorart before sending any artwork back. Our team will provide the correct return instructions based on your order situation.

If you have any questions regarding shipping, delivery status, or your order, please contact us.

Velorart Gallery
Original Hand-Painted Oil Paintings

Company:
Hat Trick Digital Marketing Limited

Email:
service@velorart.com

Phone:
+852 9353 0491

Company Address:
Room 18, 2/F, TUSPARK,
118 Wai Yip Street, Kwun Tong,
Kowloon, Hong Kong

Return Address Notice:
Please contact us before sending any return. The company address above is our registered office address and is not a standard return facility.