When you interact with Velorart, we may collect personal information that identifies you or can reasonably be associated with you.

The information we collect may include:

Contact Information

This may include:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address

We collect this information to process orders, arrange delivery, provide customer support, and communicate with you regarding your purchases.

Order and Transaction Information

When you purchase artwork from Velorart, we may collect information related to:

• Products purchased
• Order details
• Purchase history
• Payment confirmation
• Shipping information
• Return or refund requests
• Customer service communications

This information allows us to fulfill orders, provide after-sales support, and maintain accurate transaction records.

Payment Information

Payment information is processed through secure third-party payment providers and Shopify payment services. Velorart does not directly store your complete credit card information. Payment providers process payment information according to their own privacy and security policies.

Device and Website Usage Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Operating system
• Website interaction data
• Pages viewed
• Referral sources

This information helps us improve website performance, understand customer preferences, and provide a better shopping experience.

We may collect information through the following methods:

Information You Provide Directly

We collect information when you:

• Place an order
• Contact our customer support team
• Subscribe to marketing communications
• Request customized artwork
• Submit information through forms on our website

Automatically Through Website Technologies

We may collect information through:

• Cookies
• Analytics technologies
• Tracking technologies
• Similar website tools

These technologies help us maintain website functionality, analyze website performance, and improve customer experience.

From Trusted Service Providers

We may receive information from service providers that support our business operations, including:

• Shopify
• Payment processors
• Shipping providers
• Analytics providers
• Marketing platforms

Velorart may use your personal information for the following purposes:

Order Processing and Fulfillment

We use your information to:

• Process payments
• Create and manage orders
• Arrange artwork production
• Prepare shipments
• Deliver purchased artworks
• Handle returns and refunds
• Provide customer support

Customer Communication

We may use your information to:

• Send order confirmations
• Provide shipping updates
• Respond to inquiries
• Provide support regarding your artwork

Website Improvement

We may use information to:

• Improve website functionality
• Analyze customer preferences
• Improve products and services
• Understand visitor behavior

Marketing Communications

With your permission where required, we may use your information to send:

• Product updates
• New artwork announcements
• Promotional offers
• Newsletter communications

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in our emails.

Fraud Prevention and Security

We may use your information to:

• Verify transactions
• Detect suspicious activity
• Prevent fraud
• Protect our website and customers

Velorart respects the privacy of customer-provided materials.

If you provide personal images, reference photos, or other materials for customized artwork, these materials are used only for purposes related to:

• Artwork creation
• Order fulfillment
• Customer communication

Velorart will not use customer-provided images for:

• Advertising campaigns
• Marketing materials
• Public display

without your permission.

Velorart does not sell, rent, or trade your personal information.

We only share personal information when necessary to provide our services or comply with legal obligations.

Shopify

Our online store is powered by Shopify. Shopify provides services including:

• Website hosting
• Checkout functionality
• Order management
• Payment-related services
• Store security

Shopify may process customer information according to its own privacy policies and applicable data protection requirements.

Payment Providers

Payment information may be shared with secure payment providers to:

• Process transactions
• Verify payments
• Prevent fraudulent activity

Shipping Providers

We may share necessary information with shipping providers, including:

• Customer name
• Shipping address
• Contact information

This allows us to deliver your artwork safely.

Analytics and Advertising Providers

We may use analytics and advertising services, including:

• Google Analytics
• Advertising platforms
• Marketing tools

These services help us understand website performance, measure advertising effectiveness, and improve customer experiences.

Email Marketing Providers

If you subscribe to our marketing communications, your information may be processed by email marketing providers used by Velorart. These providers help us send:

• Newsletters
• Product updates
• Promotional communications

You may unsubscribe at any time.

Legal Requirements

We may disclose information when required by law or when necessary to:

• Comply with legal obligations
• Respond to lawful requests
• Protect our rights
• Prevent fraud or misuse

Velorart uses cookies and similar technologies to improve website functionality and customer experience.

Cookies may help us:

• Remember shopping preferences
• Maintain shopping cart functionality
• Understand website usage
• Analyze website performance
• Support marketing activities

We may use:

• Essential cookies required for website operation
• Analytics cookies to understand visitor behavior
• Advertising cookies for marketing purposes where applicable

You may manage cookie preferences through your browser settings or available cookie controls.

Please note that disabling certain cookies may affect website functionality.

Our website may contain links to third-party websites or services.

Velorart is not responsible for the privacy practices, security, or content of external websites.

We encourage you to review the privacy policies of third-party websites before providing personal information.

Velorart does not knowingly collect personal information from children under the applicable age of consent.

Our website and services are intended for individuals who can legally enter into online transactions.

If you believe a child has provided personal information to us, please contact us and we will take appropriate steps.

Velorart takes reasonable measures to protect customer information. These measures include:

• Secure website technologies
• Trusted payment providers
• Limited access to customer information
• Appropriate business practices for protecting personal data

However, no method of internet transmission or electronic storage is completely secure.

We retain personal information only for as long as necessary to:

• Provide services
• Complete transactions
• Maintain business records
• Resolve disputes
• Meet legal requirements

Depending on your location, you may have rights regarding your personal information, including:

Right to Access

You may request information about the personal data we hold about you.

Right to Correct

You may request correction of inaccurate information.

Right to Delete

You may request deletion of personal information where applicable.

Right to Withdraw Marketing Consent

You may unsubscribe from promotional communications at any time.

Right to Data Portability

You may request a copy of your personal information where applicable.

To exercise your privacy rights, please contact us using the information below.

Velorart serves customers worldwide.

Your personal information may be processed or transferred to countries outside your country of residence through trusted service providers, including:

• Shopify
• Payment providers
• Shipping providers
• Analytics providers

We work with service providers that maintain appropriate safeguards for handling personal information.

Velorart may update this Privacy Policy from time to time to reflect changes in:

• Business operations
• Technology
• Services
• Legal requirements

Any updates will be published on this page with a revised "Last Updated" date.

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Velorart Gallery
Original Hand-Painted Oil Paintings

Company:
Hat Trick Digital Marketing Limited

Email:
service@velorart.com

Phone:
+852 9353 0491

Company Address:
Room 18, 2/F, TUSPARK,
118 Wai Yip Street, Kwun Tong,
Kowloon, Hong Kong