Brand Name:
Velorart Gallery

Legal Entity:
Hat Trick Digital Marketing Limited

Registered Address:
Room 18, 2/F, TUSPARK,
118 Wai Yip Street, Kwun Tong,
Kowloon, Hong Kong

Email:
service@velorart.com

Phone:
+852 9353 0491

Welcome to Velorart Gallery.

The terms "we", "us", and "our" refer to Velorart Gallery, operated by Hat Trick Digital Marketing Limited.

Velorart specializes in original hand-painted oil paintings, customized artwork services, and curated wall art collections.

These Terms of Service apply to all visitors, customers, and users of our website.

By using our website, you acknowledge that you have read, understood, and agreed to these Terms, as well as the policies published on our website.

By using our website, you confirm that you are legally capable of entering into a purchase agreement under applicable laws.

When placing an order or contacting Velorart, you may provide information including:

• Full name
• Email address
• Phone number
• Billing information
• Shipping address
• Payment information

You agree that all information provided is accurate, complete, and current.

Customers are responsible for ensuring that shipping information is correct. Velorart is not responsible for delivery issues caused by incorrect or incomplete information provided by customers.

Velorart creates individually hand-painted artworks.

Unlike mass-produced printed products, each artwork is created by artists and may contain natural variations, including:

• Brush strokes
• Texture
• Color layering
• Artistic details
• Minor differences in appearance

These variations are natural characteristics of handmade artwork and are not considered defects.

Due to differences between monitors, devices, and lighting conditions, the actual appearance of an artwork may vary slightly from images displayed online.

Velorart makes reasonable efforts to ensure that product descriptions, images, dimensions, and colors are presented accurately.

However, handmade artwork naturally contains unique characteristics that make each piece one of a kind.

When you place an order through Velorart, you submit a request to purchase the selected artwork.

An order becomes accepted after:

• Payment has been successfully processed
• Order information has been reviewed
• Confirmation has been provided by Velorart

Customers should carefully review all order information before completing payment, including:

• Artwork selection
• Size
• Frame options
• Custom requirements
• Shipping details

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist before production begins.

However, changes or cancellations may not be possible once an order has entered:

• Artwork creation
• Customization
• Quality inspection
• Packaging preparation
• Shipping process

Velorart may provide customized artwork services, including:

• Custom sizes
• Color adjustments
• Personalized compositions
• Special artwork requests

Because customized artworks are created according to specific customer requirements, return requests related to personal preference or change of mind may require individual review.

If a customized artwork arrives damaged, defective, or does not match approved requirements, customers should contact Velorart and we will review the situation carefully.

Customers who wish to modify or cancel a custom artwork order should contact us before production begins.

Once artwork creation has started, requests may depend on the current production stage.

Prices, promotions, discounts, and product availability displayed on our website may change from time to time.

The applicable price will be the price displayed when your order is submitted and confirmed.

Customers agree to provide accurate:

• Billing information
• Payment information
• Contact details

Payment information is processed through secure third-party payment providers and Shopify payment services.

Velorart does not directly store complete payment card information.

Any applicable taxes, duties, or customs requirements will be handled according to applicable regulations and the shipping terms displayed during checkout.

Velorart carefully prepares each artwork before shipment.

Because our artworks are individually hand-painted, orders require creation and preparation time before delivery.

The estimated delivery timeline is:

Artwork Creation & Preparation

3–7 Business Days

Shipping & Delivery

4–8 Business Days

Estimated Total Delivery Time

7–15 Business Days

Delivery times may vary depending on:

• Destination country
• Carrier availability
• Customs processing
• Public holidays
• Weather conditions
• Events outside our reasonable control

For complete shipping information, please refer to our:

Shipping & Delivery Policy

Returns, exchanges, and refunds are handled according to our:

Returns & Refunds Policy

Important terms include:

• Eligible returns may be requested within 30 days after delivery.
• Damaged, defective, or incorrect artwork should be reported within 48 hours after delivery.
• Approved returns do not include any restocking fee.
• Return shipping responsibility depends on the reason for the return.

Customers must contact Velorart before sending any artwork back.

The registered company address is not a standard return facility. Return instructions and the correct return address must be provided by our support team.

All content available on the Velorart website, including:

• Brand name
• Logos
• Artwork images
• Product descriptions
• Website text
• Graphics
• Videos
• Design elements

is owned by Velorart, its artists, partners, licensors, or authorized content providers.

You may use our website only for personal shopping and browsing purposes.

You may not copy, reproduce, modify, distribute, sell, scrape, or commercially use any website content or artwork materials without prior written permission.

If you submit reviews, comments, photos, suggestions, or other feedback, you confirm that:

• The content is accurate
• You have the necessary rights to submit the content
• The content does not violate third-party rights

Velorart may use customer reviews and feedback to improve products and services.

Customer reviews may be displayed on our website or related marketing channels where appropriate.

However, private customer materials, including:

• Personal images
• Reference photos for customized artwork
• Private order-related materials

will only be handled according to our Privacy Policy and will not be used for advertising or public display without permission.

Our website may contain links to or integrations with third-party services, including:

• Shopify
• Payment providers
• Shipping providers
• Analytics services
• Marketing platforms

These third-party services operate according to their own terms and privacy policies.

Velorart is not responsible for the content, security, availability, or privacy practices of external websites or services.

Velorart's online store is powered by Shopify.

Shopify provides technology services that support:

• Website hosting
• Checkout functionality
• Order management
• Store security

Purchases made through our website are transactions between customers and Velorart.

Your use of Shopify-related services may also be subject to Shopify's own terms and privacy policies.

Your personal information is collected and processed according to our:

Privacy Policy

Our Privacy Policy explains:

• What information we collect
• How information is used
• How information is protected
• Your privacy rights

Occasionally, information on our website may contain errors or inaccuracies relating to:

• Product descriptions
• Pricing
• Availability
• Promotions
• Shipping information

Velorart reserves the right to correct errors, update information, or cancel affected orders where permitted by applicable law.

You agree not to use our website or services for unlawful purposes.

Prohibited activities include:

• Violating applicable laws
• Infringing intellectual property rights
• Providing false information
• Attempting unauthorized access
• Uploading harmful code
• Interfering with website security
• Collecting website data without permission

Velorart reserves the right to restrict access to users who violate these Terms.

Velorart aims to provide accurate product information and reliable services.

However, except where required by applicable law, our website and services are provided on an "as available" basis.

We do not guarantee that:

• Website operation will always be uninterrupted
• Website content will always be completely error-free
• All technical issues can be prevented

Nothing in these Terms limits consumer rights that cannot legally be excluded.

To the maximum extent permitted by applicable law, Velorart and Hat Trick Digital Marketing Limited shall not be responsible for indirect, incidental, special, or consequential damages arising from the use of our website or services.

This limitation does not exclude responsibilities that cannot legally be limited.

You agree to indemnify and hold harmless Velorart, Hat Trick Digital Marketing Limited, and related partners from claims, damages, losses, or expenses resulting from:

• Violation of these Terms
• Misuse of our services
• Violation of applicable laws
• Infringement of third-party rights

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to remain effective.

These Terms of Service, together with:

• Privacy Policy
• Shipping & Delivery Policy
• Returns & Refunds Policy

constitute the complete agreement between you and Velorart regarding your use of our website and services.

These Terms of Service shall be governed by and interpreted according to the laws of:

Hong Kong SAR

Any disputes arising from these Terms or your use of our services shall be handled by the competent courts of Hong Kong SAR, except where mandatory consumer protection laws provide otherwise.

Velorart may update these Terms from time to time due to:

• Business changes
• Service updates
• Legal requirements
• Operational improvements

Any updates will be published on this page with a revised "Last Updated" date.

Your continued use of our website after changes are posted means you accept the updated Terms.

If you have any questions regarding these Terms of Service, please contact us.

Velorart Gallery
Original Hand-Painted Oil Paintings

Company:
Hat Trick Digital Marketing Limited

Email:
service@velorart.com

Phone:
+852 9353 0491

Company Address:
Room 18, 2/F, TUSPARK,
118 Wai Yip Street, Kwun Tong,
Kowloon, Hong Kong

Return Address Notice:
Please contact Velorart before sending any return. The registered company address above is not a standard return facility.