Política de envío

Thank you for choosing Velor Art. We are committed to delivering your artwork safely and efficiently. Please review the following shipping information before placing your order.

1. Order Processing & Delivery Times

To provide full transparency, our delivery timeline is divided into Handling Time and Transit Time. Orders are processed and shipped from our production and fulfillment partners in Asia.

Handling Time (Order Processing)

All orders are processed within 2–5 Business Days (Monday through Friday, excluding holidays).

During periods of high demand, processing times may require additional time. If there is a significant delay, we will notify you by email.

Transit Time (Shipping Duration)

Once your order has been processed and shipped, estimated transit times are as follows:

  • United States & Canada: 7–12 Business Days

  • United Kingdom & Europe: 7–14 Business Days

  • Australia & New Zealand: 8–15 Business Days

  • Rest of the World: 10–20 Business Days

Total Estimated Delivery Time = Handling Time + Transit Time
All delivery estimates are calculated in Business Days.

Please note that shipping timelines are estimates only and may vary due to customs clearance, weather conditions, carrier delays, or other circumstances outside our control.

2. Shipping Rates & Destinations

We currently ship to most countries worldwide.

Shipping fees, if applicable, will be clearly displayed at checkout before payment is completed.

Some remote regions, islands, military addresses (APO/FPO), or restricted delivery areas may not be available for shipping.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may require several Business Days to appear after the carrier receives the package.

If you experience any issues with tracking, please contact our support team at:

support@velorart.com

4. Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, or local handling fees depending on your country or region.

These charges are determined by your local customs authority and are the responsibility of the customer.

Velor Art is not responsible for delays caused by customs processing.

5. Delayed, Lost, or Damaged Shipments

If your package arrives damaged, please contact us within 48 hours of delivery and provide:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging and shipping label

We will review the case and work toward an appropriate resolution.

If your package appears lost in transit, please contact us and we will assist you in working with the shipping carrier.

6. Incorrect Shipping Information

Customers are responsible for ensuring that shipping information is accurate at checkout.

Velor Art is not responsible for delivery issues caused by incorrect or incomplete shipping addresses submitted by the customer.

If you notice an address error, please contact us as soon as possible before your order ships.

7. Contact Information

Velor Art

Email:
support@velorart.com

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)