Privacy policy

Privacy Policy

Last updated: April 2026

Velor Art (“we”, “us”, or “our”) operates this website and provides products and services through it. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: name, email address, phone number, shipping and billing address
  • Order Information: purchased items, order details, and transaction history
  • Payment Information: processed securely through third-party payment providers (we do not store full card details)
  • Device Information: IP address, browser type, and device data
  • Usage Data: pages visited, browsing behavior, and interaction with our website

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate with you regarding your order or inquiries
  • Improve our website and services
  • Prevent fraud and ensure security
  • Send updates or marketing communications (you can opt out at any time)

3. Sharing Your Information

We may share your information with trusted third parties, including:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting and technical service providers (such as Shopify)

We only share information necessary to provide our services.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve user experience
  • Analyze website traffic
  • Remember your preferences

You can control or disable cookies through your browser settings.

5. Data Security

We take reasonable measures to protect your personal information.
However, no method of transmission over the Internet is completely secure.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes

7. Your Rights

Depending on your location, you may have rights including:

  • Access your personal data
  • Request correction or deletion
  • Opt out of marketing communications

To exercise your rights, please contact us.

8. International Data Transfers

As we operate internationally, your information may be processed outside your country, including in regions where our service providers are located.

9. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on this page.

11. Contact Information

Velor Art
Email: service@velorart.com
Phone: +86 13202263949

Business Address:
Unit 52G, Building 6, Phase III, CR City Runfu
No. 98 Tonggu Road, Tonggu Community
Yuehai Street, Nanshan District
Shenzhen, China